JIO-MART DEPARTMENTAL STORE:

JIO-MART: 

JioMart, the online shopping platform by Reliance Retail Limited, was launched in 2020 in 200+ cities and towns across India.

JioMart is a multicategory online shopping platform, that currently offers a wide range of Groceries and Daily wear Fashion, to start with.

The platform offers consumers a convenience of shopping from home, with a promise of great savings, free home delivery and no minimum order value.

The JioMart app and the website are designed keeping customers in mind, providing a simple and intuitive ordering experience.

On the platform, customers can make payments online with a choice of multiple hassle free payment options, including Debit card, Credit card, Net banking, Loyalty points, e-wallets, COD etc.

JioMart offers a wide range of products in grocery, including fresh fruits and vegetables, groceries, snacks, beverages, home & household essentials, beauty & hygiene and baby care. It assures great quality products, while also trying to ensure that the food reaches from the farm to consumers’ tables with the minimum delay possible. It has recently started offering apparels to customers.

There is a great focus on on-time delivery, ensuring that the Logistics partners reach the customers with the order, within the promised time.

JioMart retains Reliance Retail’s strong customer centric approach, improving the services continuously to keep the customers happy.

Availability of Products

While browsing, I found that products from several brands were not present on JioMart.

Although you will get other alternatives, people still don’t go for some random brands and rely on goods which they consume regularly.

In the staples category, somewhere I felt that there were more goods from Goodlife brand and Reliance own products than other brands.

Also, one more thing I noticed was that the small packages of the products were not available, which is understandable for an online store.

Discounts

Well, I noticed a discount on every product I ordered. 

The minimum discount which I found on the products was 5%, and on a few products, I even noticed a discount of 50 %.

So, overall it has a mixed price structure.

Ordering Process

After adding the products to cart, one needs to register on the APP/website with the mobile number.

Once you put your mobile number and proceed, you receive an OTP which is required to validate the process. Once you verify, you are eligible to proceed with the checkout.

Payment

JioMart supports multiple payment options –

• COD ( Cash On Delivery )
• Net Banking
• ATM / Debit Card
• UPI
• Credit Card

Order Confirmation

Once the order gets completed after selecting the payment process, a message is sent on the registered mobile number confirming the order.

Delivery 

The products were delivered on the next day of placing the order.

Products Packaging and Condition

The delivery was made through a commercial vehicle. 

Well, the goods delivered were nicely packed and were in good condition. The vegetables looked somewhat average ( Although I have a little knowledge of purchasing vegetables and I just go by the looks, lol ).

As the selected mode of payment was COD, thus, I was already relaxed if in case any product was missing or any other delivery issues.

Two of the products which I ordered were not delivered, so I paid accordingly.

Reliance JioMart Review from other Customers Online

Although my experience of ordering from JioMart was somewhat above average, that’s not the case with many people.

The internet is flooded with the “JioMart Scam “complaints on forums and review portals.

There are several complaints mentioned by the users online like-

• A few items are missing while delivering.
• Customer support is pathetic, and there is no satisfactory resolution provided.
• In case of payment of missing items done in the Prepaid orders, the left amount takes too long to be credited back in the account. Some people even complained that no refund was provided at all.
• In some cases, users have reported that the delivery report says delivered even when the products are not delivered to them in reality. And people who have selected prepaid mode of payment have not received their money back.
• A few customers have complained that the delivery takes too long ( more than what it shows while ordering ).